At Skellup, we value transparency and fairness for both our creators and clients. Please read our refund policy carefully before making any purchase or service order.
General Policy
- All payments made for creator services, video production, or subscription plans are non-refundable once work has begun.
- Refunds are only eligible under specific conditions outlined below.
Refund Eligibility
You may request a refund if:
- Duplicate Payment: You were charged more than once for the same order.
- Service Not Delivered: The agreed deliverables (e.g., creator videos, campaigns) were not provided within the specified timeline, and no alternative arrangement was made.
- Technical Errors: Payments were made due to system or billing errors.
Non-Refundable Situations
Refunds will not be granted if:
- You change your mind after placing an order or subscribing.
- You are dissatisfied with the subjective style or creative direction of the content (unless it clearly fails to meet the agreed brief).
- Delays occur due to lack of client response, incomplete information, or revision requests beyond the agreed scope.
Refund Process
- Refund requests must be submitted via email to [[email protected]] within 7 days of the issue.
- Once approved, refunds will be processed to your original payment method within 7–14 business days.
Cancellations
- Orders can be canceled before production begins for a full refund.
- Once a creator has started work, cancellations are no longer eligible for a refund.
Contact Us
For refund or cancellation inquiries, please contact us at:
📧 i[email protected]
📞 +6011-2909 0299